Returns and delivery

Delivery and delivery

Delivery times
For cupcakes that need to be delivered, a delivery time of at least 24 hours applies from the time of order.
For “large and unusual orders”, the delivery time will be determined together with the client. Faster delivery times may be available for collection from the boutique.

Deliveries take place from Tuesday to Friday. between 8:30 am and 5:30 pm. In general, delivery does not take place on Sundays, public holidays, Queen's Day and New Year's Day, only after consultation. A Cup of Cake reserves the right to deviate from the above delivery times. If the client has specified a desired delivery time, this is an indicative time and no rights can be derived from it. A Cup of Cake is not responsible for redelivery of the package in the event of incorrect or incomplete addressing. A Cup of Cake is not responsible for redelivery or refund if the product is refused at the delivery address.
Make sure there is someone present who can accept the cupcakes, as they are a fresh product.

For companies, the cupcakes are delivered to the reception if present. A Cup of Cake is not responsible for internal delivery. If the cupcakes cannot be delivered to the delivery address, the driver will attempt to deliver the cupcakes to a nearby address. If this is not possible, the cupcakes will be taken back and a new appointment will be scheduled. The cupcakes are then stored for 24 hours. Subsequent delivery will only take place in consultation with the client; the client must contact A Cup of Cake himself. Subsequent delivery will entail additional/new delivery costs.

Urgent delivery
If the client wants to order cupcakes urgently, the client must contact A Cup of Cake by telephone.
Delivery costs
The costs for delivery are determined based on zip code (distance) and weight (KG). At checkout, the shipping module will automatically calculate the shipping costs. The minimum shipping costs are €2.95 and collection on location is free.
To take off
Collection of the order is possible in the boutique in Breda. Address: Veemarktstraat 69, 4811ZD Breda.

The order must be signed for. These signatures are kept for 3 months after the delivery date and are then destroyed.

A Cup of Cake cannot be held liable for delays in delivery or any damage caused by third parties such as an external courier service. Shipping is entirely at the client's own risk. Of course, we will always look for a correct solution if the products are damaged or delivered late.

Cancellations and Returns

Cancel order
To cancel an order, A Cup of Cake must be contacted. This can be done by telephone or email. A Cup of Cake cannot guarantee that the order can be canceled free of charge. Any costs will be charged in case of cancellation.
Fresh products (products that can spoil) cannot be returned to A Cup of Cake. The fresh products concern foodstuffs or products that can spoil within the legally applicable cooling-off period of 14 days.
Non-perishable products
Non-perishable products can be returned within 7 days of receipt, after which the total purchase amount excluding delivery costs will be transferred to a bank account number to be specified in advance. However, it is expressly stated that the seal/packaging of the items must not be broken and the items must be delivered to A Cup of Cake in an undamaged condition. This is in accordance with the Distance Selling Act. If this aspect is not taken into account, we unfortunately cannot take back the items and cannot cancel the payment.

You are obliged to check whether the delivered items comply with the order. If this is not the case, you can report this to us by email within 24 hours, stating the order number and a clear explanation of why the item does not comply. A Cup of Cake will replace the item or reverse payment if it is shown that you do not accept the item for valid reasons. In the exceptional case that an item is delivered that does not meet the order, A Cup of Cake reserves the right to replace the item with a new one or to return the amount paid excluding delivery costs.

Changes in supply or delivery
To report a change, A Cup of Cake must be contacted. This can be done by telephone or email. A Cup of Cake cannot guarantee that the order can be changed. Any costs associated with changes will be charged to the client.