Returns and delivery
Delivery and shipping
Delivery times
For cupcakes that need to be delivered, the delivery time is at least 24 hours from the moment of order.
For “large and unusual orders” the delivery time will be determined together with the client. For collection in the boutique faster delivery times can be used.
Deliveries take place from Tuesday to Friday between 08:30 and 17:30. In general, no deliveries take place on Sundays, public holidays, Queen's Day and New Year's Eve, only in consultation. A Cup of Cake reserves the right to deviate from the above delivery times. If the client has specified a desired delivery time, this is an indication time and no rights can be derived from this. A Cup of Cake is not responsible for redelivery of the package in case of incorrect or incomplete addressing. A Cup of Cake is not responsible for redelivery or refund if the product is refused at the delivery address.
For cupcakes that need to be delivered, the delivery time is at least 24 hours from the moment of order.
For “large and unusual orders” the delivery time will be determined together with the client. For collection in the boutique faster delivery times can be used.
Deliveries take place from Tuesday to Friday between 08:30 and 17:30. In general, no deliveries take place on Sundays, public holidays, Queen's Day and New Year's Eve, only in consultation. A Cup of Cake reserves the right to deviate from the above delivery times. If the client has specified a desired delivery time, this is an indication time and no rights can be derived from this. A Cup of Cake is not responsible for redelivery of the package in case of incorrect or incomplete addressing. A Cup of Cake is not responsible for redelivery or refund if the product is refused at the delivery address.
Please make sure someone is present to receive the cupcakes as they are a fresh product.
Episode
For companies, the cupcakes will be delivered to the reception if present. A Cup of Cake is not responsible for the internal delivery. If the cupcakes cannot be delivered to the delivery address, the driver will try to deliver the cupcakes to a nearby address. If this is not possible, the cupcakes will be taken back and a new appointment will be scheduled. The cupcakes will then be kept for 24 hours. Subsequent delivery will only take place in consultation with the client, the client must contact A Cup of Cake themselves. Subsequent delivery will entail additional / new delivery costs.
Urgent delivery
If the client wishes to order cupcakes urgently, the client must contact A Cup of Cake by telephone.
Episode
For companies, the cupcakes will be delivered to the reception if present. A Cup of Cake is not responsible for the internal delivery. If the cupcakes cannot be delivered to the delivery address, the driver will try to deliver the cupcakes to a nearby address. If this is not possible, the cupcakes will be taken back and a new appointment will be scheduled. The cupcakes will then be kept for 24 hours. Subsequent delivery will only take place in consultation with the client, the client must contact A Cup of Cake themselves. Subsequent delivery will entail additional / new delivery costs.
Urgent delivery
If the client wishes to order cupcakes urgently, the client must contact A Cup of Cake by telephone.
Shipping costs
The shipping costs are determined based on zip code (distance) and weight (KG). At checkout, the shipping module will automatically calculate the shipping costs. The minimum shipping costs are €2.95 and pick-up on location is free.
The shipping costs are determined based on zip code (distance) and weight (KG). At checkout, the shipping module will automatically calculate the shipping costs. The minimum shipping costs are €2.95 and pick-up on location is free.
To take off
Picking up your order is possible at the boutique in Breda. Address: Veemarktstraat 69, 4811ZD Breda.
Signature
The order must be signed for. These signatures are kept for 3 months after delivery date and are then destroyed.
Delay / damage
A Cup of Cake cannot be held liable for delays in delivery or any damage caused by third parties such as an external courier service. Shipping is entirely at the client's own risk. Of course, we will always look for a proper solution if the products are damaged or delivered too late.
Picking up your order is possible at the boutique in Breda. Address: Veemarktstraat 69, 4811ZD Breda.
Signature
The order must be signed for. These signatures are kept for 3 months after delivery date and are then destroyed.
Delay / damage
A Cup of Cake cannot be held liable for delays in delivery or any damage caused by third parties such as an external courier service. Shipping is entirely at the client's own risk. Of course, we will always look for a proper solution if the products are damaged or delivered too late.
Cancellation and Returns
Cancel order
To cancel an order, please contact A Cup of Cake. This can be done by phone or email. A Cup of Cake cannot guarantee that the order can be cancelled free of charge. Any costs will be charged upon cancellation.
To cancel an order, please contact A Cup of Cake. This can be done by phone or email. A Cup of Cake cannot guarantee that the order can be cancelled free of charge. Any costs will be charged upon cancellation.
Returns
Perishable products (products that can spoil) cannot be returned to A Cup of Cake. Perishable products are food or products that can spoil within the statutory cooling-off period of 14 days.
Perishable products (products that can spoil) cannot be returned to A Cup of Cake. Perishable products are food or products that can spoil within the statutory cooling-off period of 14 days.
Non-perishable products
Non-perishable products can be returned within 7 days of receipt, after which the total purchase amount excluding delivery costs will be transferred to a bank account number to be specified in advance. However, it is expressly stated that the seal/packaging of the items may not be broken and the items must be delivered to A Cup of Cake in an undamaged condition. This is in accordance with the Distance Selling Act. If this aspect is not observed, we unfortunately cannot take back the items and cannot undo the payment.
You are obliged to check whether the delivered items correspond to the order. If this is not the case, you can report this to us within 24 hours by e-mail, stating the order number and a clear explanation of why the item does not correspond. A Cup of Cake will replace the item or cancel the payment if it is demonstrated that you do not accept the item for valid reasons. In the exceptional case that an item is delivered that does not correspond to the order, A Cup of Cake reserves the right to replace the item with a new copy or to refund the amount paid excluding delivery costs.
Changes in delivery or shipping
You are obliged to check whether the delivered items correspond to the order. If this is not the case, you can report this to us within 24 hours by e-mail, stating the order number and a clear explanation of why the item does not correspond. A Cup of Cake will replace the item or cancel the payment if it is demonstrated that you do not accept the item for valid reasons. In the exceptional case that an item is delivered that does not correspond to the order, A Cup of Cake reserves the right to replace the item with a new copy or to refund the amount paid excluding delivery costs.
Changes in delivery or shipping
To report a change, please contact A Cup of Cake. This can be done by phone or email. A Cup of Cake cannot guarantee that the order can be changed. Any costs for changes will be charged to the client.